Privacy Policy
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name, contact number, and email address
- Date of birth or age group
- Appointment preferences or inquiries
b. Medical Information (only when you book or consult):
- Health concerns, symptoms, and medical history (shared voluntarily)
- Consultation notes and treatment details
c. Website & Technical Data:
- IP address, browser type, and site usage data (for website improvement only)
- Cookies and analytics data to enhance user experience
2. How We Use Your Information
We use your information only for legitimate healthcare and communication purposes, including:
- Scheduling and confirming appointments
- Responding to inquiries or feedback
- Sending reminders, updates, or relevant wellness information
- Improving our website and services
- Fulfilling legal or regulatory requirements
We do not use your medical information for marketing without your consent.
3. Sharing of Information
We do not sell, rent, or trade your personal information to any third party.
Your data may be shared only with:
- Authorized clinic staff and healthcare professionals involved in your care
- Service providers who assist us with website or appointment management (under strict confidentiality)
- Regulatory or legal authorities, if required by law
4. Data Security
We take all reasonable steps to ensure your information is stored securely, including:
- Encrypted databases and password-protected systems
- Limited access to authorized personnel only
- Secure website protocols (SSL certificates)
However, no online system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or updates to inaccurate information
- Withdraw consent for non-essential communication
- Request deletion of your personal data (as allowed by medical record laws)
6. Cookies
- Our website may use cookies to personalize your experience and track site traffic.
- You can disable cookies in your browser settings if you prefer not to share this information.
7. Retention of Information
- We retain medical and personal data only as long as necessary to provide care and comply with legal and regulatory obligations under DHA and DHCC regulations.
8. Third-Party Links
- Our website may contain links to third-party websites (e.g., articles, partner clinics).
- We are not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
- We may update this Privacy Policy periodically.
- All changes will be posted on this page with the revised date.